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Order

Simply select your choice of colours and upload your wording. If you would like to request a different typeface, bespoke colours or to add an illustration or monogram we’ll do our best to accommodate your requests. Please email us with your requirements before ordering.

 

Proof

Within 3 working days of receiving your wedding stationery order, we will email you a digital proof (screen resolution pdf) of your chosen products so you can check you are happy with the design and that all the details are correct before we print it. If you spot any changes, we will then amend the design as necessary until you are happy to give your final approval. The timeline at this point depends on the changes you make, but we will work hard to get further proofs sent to you as quickly as possible.

 

Shipping

Once you have approved the proof, we aim to despatch your wedding invitations within 15 working days. We are a small business and at busy times this lead time can increase. If your order is time sensitive then please make this clear to us from the beginning so we can let you know if it will be possible to deliver by your deadline. 

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We charge £4.50 postage for all UK orders (excluding sample packs). Orders are sent next day delivery service.  All orders are carefully packaged to ensure they reach you in pristine condition. If you notice any damage to the package when it arrives, please check the contents before accepting the delivery. We require a signature of receipt for all deliveries.​

Returns Policy

​As all stationery is personalised to your specific requirements, any refunds can only be given if the merchandise is faulty, or if the specifications of the order have not been met. You can however cancel your order and obtain a full refund at any time before we’ve generated your digital proof. From this point until you sign off the design you can cancel your order and obtain a refund minus a charge for design of the digital proof (cost dependent on order). Once you have approved the proof no refunds can be given unless there is an error on our part.

 

If the items have arrived damaged or an incorrect item has been sent, please contact us by email within 7 days. We will replace or refund for the damaged goods as required. We will also pay the normal standard parcels cost of returning your goods. Do not return damaged goods without contacting us first. Postage will not be refunded on faulty goods returned without prior notification. Any shortages/discrepancies must be advised within 7 days of receipt of your parcel. We therefore advise that you check your order on receipt as we cannot investigate shortages after this time.

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Complaints

In the unfortunate event you feel the need to complain, please address any complaints in writing to:
heartandhitch@hotmail.com